WICHITA, Kan. (KWCH) -I was with a group of friends the other night and the conversation turned to lost luggage. Someone’s bag didn’t make it to the correct airport and they had no idea where it was.

It’s a forlorn scene: after a long flight, you watch as each and every passenger departs the baggage area while you stand idle, waiting for your suitcase to appear on the belt. A walk to customer ...