IVR Technology Group will use Fundtech's Total Transact credit card gateway technology to add payment services to its Pay-by-Phone virtual terminal. Processing Content IVR Pay-by-Phone gateway ...

IVR has been around for quite some time, but advances have made this technology more valuable than ever before in the enterprise and contact center. As a bit of background, interactive voice response ...

Your small business may have the best products, lowest prices and smartest people, but it all goes for naught if potential customers don't believe your company has the market heft to put it all ...

Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours ...

Akash Desai majored in pre-med at Houghton College before graduating in 2001 and launching a career as a technology entrepreneur in Western New York. He is president of IVR Technologies and a partner ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs. Phone systems have changed a lot, but IVR pricing is still all over the map.

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...