An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

The bot is being built by Touchpoint who have already spent over £230,000 developing it. The Telegraph reports that their creation should be finished by the end of this year in the form of a robot ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...